Terms and conditions
Last updated on 22 February 2024
These Terms and Conditions (hereinafter, "Terms") govern the use of the website BERrating.eu (hereinafter, the "Website"). The Website is managed by AstraPharm OU (email: info@BERrating.eu).
Please read these Terms carefully before using the Website. By accessing or using the Website, you agree to be bound by these Terms and the Privacy Policy of BERrating.eu. If you do not agree with these Terms, please do not use the Website.
1. Relationship Between Customer, Company, and Service Providers
1.1. When you place an order on BERrating.eu, AstraPharm OU acts as an intermediary connecting you with an accredited BER Assessor (hereinafter, the "Service Provider"). 1.2. By placing an order, you enter into a contractual agreement with the assigned Service Provider and not with AstraPharm OU. The company does not assume responsibility for any breach of agreement between the customer and the Service Provider.
2. Service Content
2.1. BERrating.eu provides information and facilitates orders for obtaining Building Energy Rating (BER) certificates for various types of properties (apartments, houses, commercial premises, etc.).
2.2. The service may include both free and paid components. The detailed content of the services and their prices are available on the Website.
2.3. AstraPharm OU collaborates with reliable partners but is not responsible for the quality of services provided by third parties.
3. Orders and Payment Terms
3.1. Orders can be placed through the Website by completing the relevant form.
3.2. The company determines pricing based on factors such as property type, size, and location.
3.3. Payments must be made in full at the time of placing the order via available payment methods, including bank transfer and credit card.
3.4. Once the order is confirmed and payment is received, instructions for service delivery will be provided.
4. Right of Withdrawal and Claims
4.1. Customers may withdraw from an order within 7 days if the service has not yet commenced.
4.2. To exercise the right of withdrawal, the customer must submit a digitally signed request to info@BERrating.eu.
4.3. If the requested service has defects, the user has the right to submit a claim within 30 days from receipt of the service.
5. Selection of Service Provider
5.1. When a customer places an order, AstraPharm OU assigns a Service Provider based on factors such as location, availability, and price.
5.2. Customers acknowledge that AstraPharm OU has sole discretion in assigning orders to Service Providers.
6. Disclaimer of Liability
6.1. AstraPharm OU excludes all warranties, conditions, and other terms implied by statute or common law to the fullest extent permitted by law.
6.2. The company is not liable for any loss of profit, loss of goods, loss of data, or loss of goodwill arising out of or in relation to the acts or omissions of the customer or Service Provider.
6.3. AstraPharm OU is not liable for any errors in property certificates resulting from inaccuracies in public registers or third-party sources.
6.4. The company’s total aggregate liability to the customer shall not exceed the cost of the service provided.
7. Indemnification
7.1. The customer agrees to indemnify and hold AstraPharm OU harmless against any claims, losses, damages, liabilities, or expenses arising from any breach of these Terms by the customer.
8. Cancellation Policy
8.1. If a customer cancels an order after confirmation, only a partial refund may be issued, the amount of which is determined by AstraPharm OU.
8.2. If AstraPharm OU cancels an order, the customer will be entitled to a full refund.
9. Customer Obligations
9.1. Customers must ensure an adult is present to grant access to the Service Provider at the agreed appointment time. If access is not granted within 20 minutes, a call-out fee may apply.
9.2. Customers must provide accurate and truthful information when placing an order.
9.3. The customer acknowledges that the timeframe given for service completion is an estimate and not guaranteed.
9.4. Customers must notify the company of any errors in the issued certificate within one month of receiving the service.
10. Prohibited Activities
Customers shall not use the Website for unlawful purposes, including but not limited to: submitting false or misleading information, engaging in fraudulent activity, violating intellectual property rights, circumventing security measures of the Website.
11. Intellectual Property Rights
11.1. The Website, its content, and services remain the property of AstraPharm OU.
11.2. Customers shall not reverse engineer, copy, modify, or distribute any part of the Website without express permission.
12. Termination
12.1. AstraPharm OU may terminate this agreement with immediate effect if a customer engages in misconduct, violates these Terms, or breaches public order regulations.
12.2. Customers may terminate the agreement if AstraPharm OU fails to comply with these Terms.
13. Complaints Procedure
13.1. Complaints should be submitted to info@BERrating.eu.
13.2. AstraPharm OU will acknowledge complaints within 5 working days and aim to resolve them within 4 weeks. If further time is required, customers will be informed accordingly.
14. Modifications and Validity
14.1. AstraPharm OU may update these Terms at any time. Changes take effect upon publication on the Website.
14.2. These Terms are valid as of 22 February 20254 and may be modified at any time without prior notice.
14.3. Users should review the Terms periodically before using the services.
15. Contact Information
For any inquiries, complaints, or legal concerns, please contact:
AstraPharm OU
Email: info@BERrating.eu
Website: BERrating.eu
Please read these Terms carefully before using the Website. By accessing or using the Website, you agree to be bound by these Terms and the Privacy Policy of BERrating.eu. If you do not agree with these Terms, please do not use the Website.
1. Relationship Between Customer, Company, and Service Providers
1.1. When you place an order on BERrating.eu, AstraPharm OU acts as an intermediary connecting you with an accredited BER Assessor (hereinafter, the "Service Provider"). 1.2. By placing an order, you enter into a contractual agreement with the assigned Service Provider and not with AstraPharm OU. The company does not assume responsibility for any breach of agreement between the customer and the Service Provider.
2. Service Content
2.1. BERrating.eu provides information and facilitates orders for obtaining Building Energy Rating (BER) certificates for various types of properties (apartments, houses, commercial premises, etc.).
2.2. The service may include both free and paid components. The detailed content of the services and their prices are available on the Website.
2.3. AstraPharm OU collaborates with reliable partners but is not responsible for the quality of services provided by third parties.
3. Orders and Payment Terms
3.1. Orders can be placed through the Website by completing the relevant form.
3.2. The company determines pricing based on factors such as property type, size, and location.
3.3. Payments must be made in full at the time of placing the order via available payment methods, including bank transfer and credit card.
3.4. Once the order is confirmed and payment is received, instructions for service delivery will be provided.
4. Right of Withdrawal and Claims
4.1. Customers may withdraw from an order within 7 days if the service has not yet commenced.
4.2. To exercise the right of withdrawal, the customer must submit a digitally signed request to info@BERrating.eu.
4.3. If the requested service has defects, the user has the right to submit a claim within 30 days from receipt of the service.
5. Selection of Service Provider
5.1. When a customer places an order, AstraPharm OU assigns a Service Provider based on factors such as location, availability, and price.
5.2. Customers acknowledge that AstraPharm OU has sole discretion in assigning orders to Service Providers.
6. Disclaimer of Liability
6.1. AstraPharm OU excludes all warranties, conditions, and other terms implied by statute or common law to the fullest extent permitted by law.
6.2. The company is not liable for any loss of profit, loss of goods, loss of data, or loss of goodwill arising out of or in relation to the acts or omissions of the customer or Service Provider.
6.3. AstraPharm OU is not liable for any errors in property certificates resulting from inaccuracies in public registers or third-party sources.
6.4. The company’s total aggregate liability to the customer shall not exceed the cost of the service provided.
7. Indemnification
7.1. The customer agrees to indemnify and hold AstraPharm OU harmless against any claims, losses, damages, liabilities, or expenses arising from any breach of these Terms by the customer.
8. Cancellation Policy
8.1. If a customer cancels an order after confirmation, only a partial refund may be issued, the amount of which is determined by AstraPharm OU.
8.2. If AstraPharm OU cancels an order, the customer will be entitled to a full refund.
9. Customer Obligations
9.1. Customers must ensure an adult is present to grant access to the Service Provider at the agreed appointment time. If access is not granted within 20 minutes, a call-out fee may apply.
9.2. Customers must provide accurate and truthful information when placing an order.
9.3. The customer acknowledges that the timeframe given for service completion is an estimate and not guaranteed.
9.4. Customers must notify the company of any errors in the issued certificate within one month of receiving the service.
10. Prohibited Activities
Customers shall not use the Website for unlawful purposes, including but not limited to: submitting false or misleading information, engaging in fraudulent activity, violating intellectual property rights, circumventing security measures of the Website.
11. Intellectual Property Rights
11.1. The Website, its content, and services remain the property of AstraPharm OU.
11.2. Customers shall not reverse engineer, copy, modify, or distribute any part of the Website without express permission.
12. Termination
12.1. AstraPharm OU may terminate this agreement with immediate effect if a customer engages in misconduct, violates these Terms, or breaches public order regulations.
12.2. Customers may terminate the agreement if AstraPharm OU fails to comply with these Terms.
13. Complaints Procedure
13.1. Complaints should be submitted to info@BERrating.eu.
13.2. AstraPharm OU will acknowledge complaints within 5 working days and aim to resolve them within 4 weeks. If further time is required, customers will be informed accordingly.
14. Modifications and Validity
14.1. AstraPharm OU may update these Terms at any time. Changes take effect upon publication on the Website.
14.2. These Terms are valid as of 22 February 20254 and may be modified at any time without prior notice.
14.3. Users should review the Terms periodically before using the services.
15. Contact Information
For any inquiries, complaints, or legal concerns, please contact:
AstraPharm OU
Email: info@BERrating.eu
Website: BERrating.eu
Privacy Policy
Last update 22 February 2024
1. General Provisions
1.1. This Privacy Policy governs the principles of collection, processing, and storage of personal data. Personal data is collected, processed, and stored by AstraPharm OU (hereinafter, "Data Controller").
1.2. The "Data Subject" refers to the customer or any other individual whose personal data is processed by the Data Controller.
1.3. The "Customer" is any individual who purchases goods or services on the BERrating.eu website.
1.4. The Data Controller follows applicable data processing laws, ensuring that personal data is processed lawfully, fairly, and securely. The Data Controller confirms that all personal data is processed in compliance with legal requirements.
2. Collection, Processing, and Storage of Personal Data
2.1. Personal data is collected electronically, primarily via the website and email communication.
2.2. By providing personal data, the Data Subject grants the Data Controller the right to collect, organize, use, and manage the personal data for the purposes defined in this Privacy Policy.
2.3. The Data Subject is responsible for ensuring that the provided data is accurate, complete, and up to date. Providing false or misleading information constitutes a violation of this Privacy Policy. The Data Subject must inform the Data Controller of any changes to the provided data.
2.4. The Data Controller is not responsible for any damage caused to the Data Subject or third parties due to incorrect or misleading data provided by the Data Subject.
3. Processing of Personal Data
3.1. The Data Controller may process the following personal data of the Data Subject:
3.3. The legal basis for processing personal data is in accordance with Article 6(1) (a), (b), (c), and (f) of the General Data Protection Regulation (GDPR):
3.6. The Data Controller implements appropriate organizational and technical measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.
3.7. Personal data is stored for as long as necessary to fulfill the purposes of processing, but no longer than ten years unless required by law.
4. Data Subject Rights
4.1. The Data Subject has the right to access their personal data and review the information processed.
4.2. The Data Subject has the right to receive information about the processing of their personal data.
4.3. The Data Subject has the right to correct or update inaccurate or incomplete data.
4.4. If data processing is based on the Data Subject’s consent, they have the right to withdraw their consent at any time.
4.5. The Data Subject can exercise their rights by contacting BERrating.eu at info@BERrating.eu.
4.6. The Data Subject has the right to file a complaint with the relevant Data Protection Authority if they believe their rights have been violated.
5. Final Provisions
5.1. This Privacy Policy complies with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection laws.
5.2. This Privacy Policy is an integral part of the Terms and Conditions of BERrating.eu.
5.3. The Data Controller reserves the right to modify this Privacy Policy at any time without prior notice. Changes will take effect upon publication on the website.
For any inquiries regarding this Privacy Policy, please contact:
AstraPharm OU
Email: info@BERrating.eu
Website: BERrating.eu
1.1. This Privacy Policy governs the principles of collection, processing, and storage of personal data. Personal data is collected, processed, and stored by AstraPharm OU (hereinafter, "Data Controller").
1.2. The "Data Subject" refers to the customer or any other individual whose personal data is processed by the Data Controller.
1.3. The "Customer" is any individual who purchases goods or services on the BERrating.eu website.
1.4. The Data Controller follows applicable data processing laws, ensuring that personal data is processed lawfully, fairly, and securely. The Data Controller confirms that all personal data is processed in compliance with legal requirements.
2. Collection, Processing, and Storage of Personal Data
2.1. Personal data is collected electronically, primarily via the website and email communication.
2.2. By providing personal data, the Data Subject grants the Data Controller the right to collect, organize, use, and manage the personal data for the purposes defined in this Privacy Policy.
2.3. The Data Subject is responsible for ensuring that the provided data is accurate, complete, and up to date. Providing false or misleading information constitutes a violation of this Privacy Policy. The Data Subject must inform the Data Controller of any changes to the provided data.
2.4. The Data Controller is not responsible for any damage caused to the Data Subject or third parties due to incorrect or misleading data provided by the Data Subject.
3. Processing of Personal Data
3.1. The Data Controller may process the following personal data of the Data Subject:
- Full name
- Date of birth
- Phone number
- Email address
- Billing and service address
- Bank account details
- Credit card details
- Property-related documents
3.3. The legal basis for processing personal data is in accordance with Article 6(1) (a), (b), (c), and (f) of the General Data Protection Regulation (GDPR):
- (a) The Data Subject has given explicit consent to process personal data for a specific purpose.
- (b) Processing is necessary for the performance of a contract or to take steps before entering into a contract.
- (c) Processing is necessary for compliance with a legal obligation.
- (f) Processing is necessary for the legitimate interests of the Data Controller or a third party unless overridden by the Data Subject’s rights and freedoms.
- Security and protection: Data is retained for the legally required period.
- Order processing: Data is retained for a maximum of ten years.
- E-commerce operations: Data is retained for a maximum of ten years.
- Customer management: Data is retained for a maximum of ten years.
- Financial and accounting activities: Data is retained for the legally required period.
- Marketing purposes: Data is retained for a maximum of ten years.
3.6. The Data Controller implements appropriate organizational and technical measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.
3.7. Personal data is stored for as long as necessary to fulfill the purposes of processing, but no longer than ten years unless required by law.
4. Data Subject Rights
4.1. The Data Subject has the right to access their personal data and review the information processed.
4.2. The Data Subject has the right to receive information about the processing of their personal data.
4.3. The Data Subject has the right to correct or update inaccurate or incomplete data.
4.4. If data processing is based on the Data Subject’s consent, they have the right to withdraw their consent at any time.
4.5. The Data Subject can exercise their rights by contacting BERrating.eu at info@BERrating.eu.
4.6. The Data Subject has the right to file a complaint with the relevant Data Protection Authority if they believe their rights have been violated.
5. Final Provisions
5.1. This Privacy Policy complies with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection laws.
5.2. This Privacy Policy is an integral part of the Terms and Conditions of BERrating.eu.
5.3. The Data Controller reserves the right to modify this Privacy Policy at any time without prior notice. Changes will take effect upon publication on the website.
For any inquiries regarding this Privacy Policy, please contact:
AstraPharm OU
Email: info@BERrating.eu
Website: BERrating.eu
BER rating issuance process
Step-by-step guide to getting the BER rating
Quote approval by the client
Place the order by confirming the property address and size and submitting additional data
BER assessor's visit
The BER assessor will calculate and generate your BER cert during a physical visit
BER rating issuance
Your newly issued BER will automatically be registered in SEAI National BER Register
Payment
The BER assessor will send an invoice for the services provided
BER rating price
BER cert prices include the VAT, all costs and SEAI fees. Fixed prices throughout Ireland.
Apartment
Apartment, duplex, penthouse, studio, etc.
€195
- Studio or 1 Bed - € 195
- 2 Bed - € 235
- 3 Bed - € 285
- 4 Bed and above - € 330
- BER cert in 24h
- Fixed price
- VAT and all charges included
- No hidden fees
Order now
House
Detached, semi-detached, bungalow, terraced, etc.
€225
- 1 Bed - € 225
- 2 Bed - € 265
- 3 Bed - € 320
- 3 Bed and above - € 380
- BER cert in 24h
- Fixed price
- VAT and all charges included
- No hidden fees
Order now
Commercial
Office, retail, business, service and other
€450
- Less than 150 m² - € 450
- 150 - 250 m² - € 560
- 250-500 m² - € 670
- More than 500 m² - € 770
- BER cert in 48h
- Fixed price
- VAT and all charges included
- No hidden fees
Order now
Contact us
Write to us or call us – questions, comments, and collaborations are welcome
WhatsApp: +351 918 501 642
Email: info@berrating.eu
Email: info@berrating.eu
BERrating.eu